September 2021

Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.

This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.


Finding your way around the Portal

This site is divided into different sections. On the home page there are five buttons:

  • ASC Procedures – which contains policies, procedures and practice guidance for Manchester Adult Social Care;
  • Local Policies – this section contains local policies that were previously held on the Intranet. Staff with a email address will need to register to access this section;
  • Safeguarding – which has links to local safeguarding information and the Manchester Safeguarding Partnership website;
  • Useful Links – which has links to the most commonly used local and national web pages for Manchester staff;
  • Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • COVID-19 contains links to resources and a list of all new and amended chapters because of legislation and guidance introduced as a result of the coronavirus / COVID-19 outbreak.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.

Accessibility Options

This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

Staff at Manchester Council can send a message to Kate Kay, who is the single point of contact in Manchester ASC who oversees the coordination of this Portal, via the internal email system if you have a comment, suggestion or recommendation you wish to make.


Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions are straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have check-boxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.

Quick Reads and Audio Summaries

Some chapters have summaries (Quick Reads) and Audios which provide key information for staff who do not need to know the full detail of the chapter. They can be found at the top of the relevant chapter. A full list can be found in Quick Reads and Audios, in Resources.

Reading Confirmation

This form enables Adult Social Care staff to confirm they have read specific chapters in this APPP. This is useful for newly employed staff as part of their induction, supervision, CPD and for team discussions for example.

When you complete and submit the form, it also requests your manager’s email address so a copy will go to them.

Chapter Feedback

At the end of each chapter there is a Feedback Form. You can complete and submit it and the information will be sent to us. This is so we can see what you think of chapters and if you think any amendments need to be made. Other staff or members of the public will not be able to see your comments.


The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay (via the Manchester Council internal email system) to discuss your ideas.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

7 September 2021

Chapter / Section Detail
Manchester’s Plans, Strategies and Charters This chapter has been updated to add a link to Our Manchester Strategy 2016-2025.
Technology Enabled Care This chapter has been renamed. It was previously called Assistive Technology.
Local Policies A new subheading of Wellbeing has been added in the Case Management section, with associated documents. The Digital Media Strategy has been added to the Staff Support and Development section.

3 September 20201

Chapter / Section Detail
Professional Development, Practice Education The following documents have been added to this section:

  • ASC Student Induction Programme
  • Practice Education Guidance for PEs and Managers
  • Practice Educators/Onsite Supervisors Guide to Placements
  • Appendix A – Supervision Agreement
  • Appendix D – Supervision Record for Practice Educators
  • Travel Expenses Procedure for Students
  • Vendor Create Form for Student Travel Expenses
  • Travel Expenses Claim Form for students (FV60
Please also note: There were links at the top of many chapters, in the Manchester Specific Information sections, to Adult Social Care policies that were held on the old intranet. These have now been removed and new information will be added to the Local Policies section as developed or confirmed as updated.

20 August 2021

Section Detail
Local Policies The Communities of Practice Calendar has been updated and information added about Communities of Practice Video Meeting Etiquette.

11 August 2021

Chapter Detail
Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic This chapter has now been removed as DHSC have withdrawn the guidance.

21 July 2021

Chapter Detail
Data Protection: Legislation and Practice This chapter has been amended to reflect the introduction of the UK General Data Protection Regulation (which replaced the European Union GDPR), with additional information also included.

7 July 2021

Section Detail
Local Policies The latest version of the Case Recording Guidance has been added.
Safeguarding Manchester City Council Serious Incidents Policy and Procedure has been added.

5 July 2021

Section Detail
Local Policies A new section about Young Carers has been added.

21 June 2021

Section Detail
Local Policies The following have been added in the Strengths Based Programme section: Better Outcomes Better Lives Glossary; Communities of Practice – Summary; Communities of Practice Calendar.

6 June 2021

Section Detail
Local Policies The following have been added:

  • Guidance Note to Social Workers on Providing Witness Statements in the Case Management section;
  • a revised Supervision Guidance document and appendices in the Staff Support and Development section;
  • a PowerPoint and Framework document in the Strengths Based Programme section.

24 May 2021

Chapter Detail
Strengths Based Programme This is a new section that has been added, in Local Policies.

13 April 2021

Chapter Detail
Local Policies Supervision Guidance has been added to the new Staff Support and Development Section.

8 April 2021

Chapter Detail
Care Act Easements: Guidance for Local Authorities This chapter has been removed as a result of recent changes to the Coronavirus Act.
Coronavirus Act 2020 This chapter has been amended to remove the section on NHS and Local Authority Care and Support, as a result of recent changes to the Coronavirus Act.

18 March 2021

Section Detail
Local Policies A new section Charging and Financial Assessment has been added with recently revised Manchester documents included.

28 January 2021

Chapter title Detail
Amended chapter
Neighbourhood Apartments This chapter has been updated as a result of local review and should be re-read.
New chapters
Working with Adults with Autism This chapter provides guidance for staff about working with adults with autism.
The Whole-Family Approach This chapter provides guidance about using the Whole-Family Approach in daily practice.
Carers: Preventing, Reducing or Delaying Needs This chapter outlines the local authority’s responsibilities for prevention, reducing and delaying needs in relation to carers.
Carers and Adult Safeguarding This chapter outlines the main issues in relation to safeguarding and carers.

29 December 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic Section 2.1.1 Best Interests has been amended to reflect updated Government guidance in relation to offering a  vaccine to those who lack the relevant mental capacity.

28 October 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic This chapter was amended to reflect updated Government guidance. New information has been marked Additional Guidance – October 2020.

11 October 2020

The following changes have been made as a result of updated Government guidance.

Amended chapter
Coronavirus: Hospital Discharge Service This chapter has been updated throughout as a result of revised Government guidance on hospital discharge.
New chapter
Coronavirus: Reintroduction of NHS Continuing Health Care Assessments This chapter outlines the process for reintroducing NHS CHC Assessments.

Date of Next Revision

This APPP Portal is regularly updated. Email notifications will be sent out to all registered staff each time it is updated (see Register with Us).

Legal Disclaimer

The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.

No mention of any organisation, company or individual, whether on these pages or on other sites to which these pages are linked, shall imply any approval or warranty as to the standing and capability of any such organisations, companies or individuals on the part of MCC

Copyright: MCC retains copyright in all of its material placed on the site; permission must be sought before such material may be used for any other purpose (please contact Kate Kay regarding permissions).

Privacy: This website does not store or capture personal information except where specifically indicated. Under no circumstances will MCC authorise any person to reveal or pass on personal details of anyone with whom it has business dealings to another individual or organisation except as approved in connection with the matter to which those dealings refer, or unless MCC is legally obliged to do so. All telephone calls to and from MCC are recorded for training and security purposes, and all incoming and outgoing email traffic is monitored.

Contact: MCC welcomes comments or suggestions from staff about this website. Please address any comments (or complaints) about this website to Kate Kay (via the Manchester Council internal email system).


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.