Coronavirus / COVID-19
Click on COVID-19 to see new and amended chapters as a result of related legislation and guidance.
Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.
This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.
- Finding your way around the Portal
- Accessibility Options
- Using the APPP Portal on Mobile Phones and Tablets
- Social Work Forums
- Quick Reads and Audio Summaries
- Date of the Next Revision
- Legal Disclaimer
- Register with Us
This site is divided into different sections. On the home page there are five buttons:
- ASC Procedures – which contains policies, procedures and practice guidance for Manchester Adult Social Care;
- Bookcase – contains information for Manchester staff only about current practice issues (see Bookcase) and the Social Work Forums (see Social Work Forums);
- Safeguarding – which has links to local safeguarding information and the Manchester Safeguarding Adults Board website;
- Useful Links – which has links to the most commonly used local and national web pages for Manchester staff;
- Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.
When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):
- Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
- COVID-19 contains links to resources and a list of all new and amended chapters because of legislation and guidance introduced as a result of the coronavirus / COVID-19 outbreak.
- Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
- Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’.
This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.
In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.
This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.
If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.
The Resources section contains a number of links and documents to supplement the information in chapters. It includes
- Case Law and LGSCO Reports – information about case law and key reports in relation to the Local Government and Social Care Ombudsman investigations into complaints against local authorities;
- Case Studies – currently populated by case studies from the Care and Support Statutory Guidance;
- CQC Standards and KLOEs – information about the purpose and functions of the CQC.
- Glossary – definitions and key terms used in this site;
- Integrated Care – links to organisations and documents related to the health and social care integration agenda;
- Legislation – links to relevant legislation;
- Statutory and National Guidance – links to national guidance, particularly from ADASS, LGA and SCIE;
- Organisations – links to websites for relevant national organisations;
- Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
- Research and Report Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
- Safeguarding Adults Reviews and Inquiry Reports – links to significant SARs.
For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.
Staff at Manchester Council can send a message to Kate Kay, who is the single point of contact in Manchester ASC who oversees the coordination of this Portal, via the internal email system if you have a comment, suggestion or recommendation you wish to make.
The Bookcase section is managed by Chloe Harvey and Elizabeth Garrett, Social Work Consultants in Manchester. It contains information about current practice issues for Adult Social Care staff in Manchester. You will need to register to gain access to this area. Only staff employed by Manchester Adult Social Care are able to login to this area. It can also be accessed via the Home Page.
Click here to read Using the Social Work Forums.
Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.
At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.
The questions are straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have check-boxes which allow you to tick as many as you feel apply.
Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.
Some chapters have summaries (Quick Reads) and Audios which provide key information for staff who do not need to know the full detail of the chapter. They are located at the top of the relevant chapter. A full list can be found in Quick Reads and Audios, in Resources.
The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay (via the Manchester Council internal email system) to discuss your ideas.
With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.
The following changes have been made as a result of updated Government guidance.
|Coronavirus: Hospital Discharge Service||This chapter has been updated throughout as a result of revised Government guidance on hospital discharge.|
|Coronavirus: Reintroduction of NHS Continuing Health Care Assessments||This chapter outlines the process for reintroducing NHS CHC Assessments.|
24 September 2020
|Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic||This chapter was amended to reflect updated Government guidance regarding carrying out face to face assessments and professional visits. This new information has been marked ‘Additional Guidance – September 2020’.|
5 September 2020
The following changes have been made as a result of updated Government guidance.
|Care Act Easements: Guidance for Local Authorities||This chapter has been updated as a result of revised DHSC guidance.|
|COVID-19: Hospital Discharge||A link has been added to the revised hospital discharge guidance. This chapter will be updated as soon as possible.|
|Continuing Health Care (NHS)||A link has been added to the new continuing health care guidance. This chapter will be updated as soon as possible.|
|Assessments under the Coronavirus Act 2020; Care and Support Planning and Reviews under the Coronavirus Act 2020; Charging and Financial Assessments under the Coronavirus Act 2020||These chapters have all been updated to include reference to advocates, as per revised DHSC guidance.|
July 2020: Additional amendments
|Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic||This chapter was amended to add additional information from the Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic: Additional Guidance published by the Department of Health and Social Care in June 2020. The new information has been marked ‘Additional guidance – June 2020’.|
|Coronavirus (COVID-19): Death of a Worker in Social Care||This chapter was amended throughout as a result of updated Government guidance.|
|Making Safeguarding Personal||Links were added in the scope box to the Making Safeguarding Personal Toolkit and Making Safeguarding Personal Case Studies, as above.|
|Dementia: Practice Guidance||Section 1, Introduction has been updated in relation to statistics and links.|
|Information Sharing and Confidentiality||A link was added in the scope box to Professional Standards and Guidance, published by Social Work England.|
|Supervision||Effective Supervision in a Variety of Settings published by SCIE as above, was added.|
|Equality, Diversity and Human Rights||A link was added in the scope box to Social Work and Human Rights: A Practice Guide published by BASW.|
|Staff Engagement||This chapter was amended throughout and new sections added.|
|Quick Reads and Audio Summaries||Some chapters have summaries (Quick Read) and Audios which provide key information for staff who do not need to know the full detail of the chapter. They are located at the top of the relevant chapter. A full list can be found in Quick Reads and Audios, in Resources.|
May 2020: Urgent Update as a result of Coronavirus / COVID-19
Emergency legislation and new national guidance has been introduced as a result of the coronavirus outbreak (COVID-19). The table below outlines new chapters and existing chapters which have had to be amended as a result. There is also a list of them all plus links to Government resources, in the COVID-19 section.
|Coronavirus Act 2020||This chapter outlines the changes implemented from 25 March 2020 that impact on adult social care services.|
|Responding to COVID-19: The Ethical Framework for Adult Social Care||Published by the Department of Health and Social Care, the framework intends to provide support to ongoing response planning and decision-making to ensure that consideration is given to specific ethical values and principles when organising and delivering social care for adults.|
|COVID-19: Hospital Discharge Requirements||This is a summary of the full guidance, published by the Department of Health and Social Care.|
|Care Act Easements: Guidance for Local Authorities||This is a summary of the Government guidance outlining which Care Act duties may change under the Coronavirus Act 2020.|
|Assessments under the Coronavirus Act 2020||This chapter outlines the potential changes to Assessments, taken from the Care Act Easements guidance.|
|Charging and Financial Assessment under the Coronavirus Act 2020||This chapter outlines the potential changes to Charging and Financial Assessments, taken from the Care Act Easements guidance.|
|Care and Support Planning and Reviews under the Coronavirus Act 2020||This chapter outlines the potential changes to Care and Support Planning and Reviews, taken from the Care Act Easements guidance.|
|Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic||This is a summary of the guidance from the Department of Health and Social Care, with additional case law examples.|
|Coronavirus (COVID-19): Informing the Department of Health and Social Care of the Death of a Worker in Social Care||This chapter outlines what information to send to DHSC in the event of a social care worker or volunteer dying with suspected coronavirus. (Added June 2020.)|
|The information in the chapters listed below has been affected by the changes implemented by the UK Government and other organisations. There is a box at the top of the chapter outlining the changes with links. The main text in the chapter has not been changed.|
|Care Act 2014|
|Charging and Financial Assessment|
|Continuing Healthcare (NHS)|
|Deprivation of Liberty Safeguards|
|End of Life Care|
|Equality, Diversity and Human Rights|
|Financial Advice and Information|
|Integration, Cooperation and Partnerships|
|Making Advance Decisions|
|Mental Health Act 1983|
|Review of Support Plans|
|Transition to Adult Care and Support|
|Additional guidance has been added to the following chapters:|
|Data Protection Act 2018|
|Information Sharing and Confidentiality|
|Prisons, Approved Premises and Bail Accommodation|
|Market Shaping and Commissioning of Adult Care and Support|
|Managing Provider Failure and other Service Interruptions|
|No Recourse to Public Funds|
|Modern Slavery||Section 6.5, National Referral Mechanism has been revised to include new links to information from the UK Government about making a referral.|
|Assessment||A link has been added in the scope box to Evidence for Strengths and Asset-Based Outcomes: A Quick Guide for Social Workers, published by NICE.|
|The Citizen Journey: Local Teams and Services||This chapter was amended to include the latest diagram of Manchester City Council’s Citizen and Carer Adult Social Care Journey in Section 1, The Role of Adult Social Care.|
|End of Life Care||A link has been added in Section 2, Addressing Inequalities in End of Life Care to Elderly and End of Life Care for Muslims in the UK, published by the Muslim Council of Britain.|
|Transition to Adult Care and Support||A link has been added above to Welcome to Preparing for Adulthood: The Role of Social Workers, published by SCIE.|
|Safeguarding Procedures for Responding in Individual Cases||A link has been added above Making Decisions on the Duty to carry out Safeguarding Adults Enquiries: Resources, published by the LGA.|
|Self-Neglect||This chapter was updated to add a link to Self-Neglect Advice published by Manchester Safeguarding Partnership.|
|Best Interests||The Brief Guide to carrying out Best Interests Assessments, published by 39 Essex Chambers, has been relinked to the latest version.|
|Homelessness||Section 2, Brief Overview of Homelessness Services in Manchester was updated to include reference to The Homelessness Hospital Discharge Team.|
|Integration, Cooperation and Partnerships||Section 2, Integrating Care and Support with other Local Services and Section 3, Strategic Planning has been updated to reference the work conducted by Manchester Local Care Organisation (MLCO) and Manchester Health and Care Commissioning (MHCC).|
|User Involvement||This chapter has been amended throughout and should be reread.|
|Continuing Healthcare (NHS)||Section 3.4.2, Joint Working Agreement (JWA) has been amended as health now fund the placement for a minimum of eight weeks, changed from the previous four weeks.|
|Joint Strategic Needs Assessment and Manchester Population Health Plan||This chapter has been updated throughout to reference the Manchester Population Health Plan, which serves as the Joint Health and Wellbeing Strategy in Manchester.|
|Complaints||This chapter has been amended to reflect the change in name from Corporate Complaints Team to Feedback and Complaints Service and quality checking of the report in Section 7, Investigating the Complaint.|
|Case Recording||A link has been added above to Social Work Recording, published by SCIE.|
|Professional Capabilities Framework for Social Work||This chapter was amended to add links to Professional Standards and Professional Standards Guidance, published by Social Work England.|
|Equality, Diversity and Human Rights||This chapter outlines the main points of the Equality Act 2010, and also how it relates to working with people with care and support needs, including safeguarding adults.|
|Working with Adults with Hidden Disabilities||This chapter outlines different types of hidden disabilities and how staff should be aware of and respond to such issues. This is as a result of three complaints against councils upheld by the Local Government and Social Care Ombudsman.|
|Manchester City Council Neighbourhood Apartments||This chapter outlines the referral criteria and process and living arrangements for the Neighbourhood Apartments.|
|Supervision||This chapter outlines the main issues of supervision including learning and support, management, strength based / asset based approach and supervision standards.|
|Portal Home Page||There is a revised message from Bernie Enright, Executive Director for Adult Social Care.|
|Research and Report Briefings||Click on the link to see briefings written by Policy Partners Project, which are summaries from recent publications.|
This APPP Portal is routinely updated every six months. The next revision will be available, therefore, in January 2021.
The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.
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Contact: MCC welcomes comments or suggestions from staff about this website. Please address any comments (or complaints) about this website to Kate Kay (via the Manchester Council internal email system).
On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.
If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.
We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.
This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.
If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.
The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.