November 2018

Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.

This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.

Contents

Finding your way around the Portal

This site is divided into different sections. On the home page there are five buttons:

  • ASC Procedures – which contains policies, procedures and practice guidance for Manchester Adult Social Care;
  • Practice Hotspots – which will contain information for Manchester staff only about current practice issues (this will be available in early 2019);
  • Safeguarding – which has links to local safeguarding information and the Manchester Safeguarding Adults Board website;
  • Useful Links – which has links to the most commonly used local and national web pages for Manchester staff;
  • Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact has a contact form for you to send a message to Kate Kay, who is the single point of contact in Manchester ASC who oversees the coordination of this Portal, should you have a comment or suggestion you wish to make.

Accessibility Options

This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.

Resources

The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please email the Manchester contact for this APPP: Kate Kay.

ePractice

Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions tare straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have checkboxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.

Amendments

The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay to discuss your ideas.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

November 2018

As part of this update, the Portal has changed to a new style site. The home page has changed, the text is larger, bolder and the site uses images as well to add more colour and interest. Please see How to find your way around this Portal for information about the site layout. We hope you like the changes.

Chapter title Detail
Amended chapters
Interpreting, Signing and Communication Needs This chapter was amended to include a link to guidance for social workers working with adults with acquired hearing loss, published by the British Association of Social Workers.
Information and Advice This chapter was amended to include a link to Your Guide to Social Care for Adults in Manchester, published by Manchester City Council.
Charging and Financial Assessment This chapter was revised as a result of local review. Section 1.3, Capital limits, Section 2.2, Carrying out a financial assessment and Section 2.6 ‘Light touch’ financial assessments have been amended.
Deferred Payment Agreements This chapter was revised as a result of local review. In particular Section 1.1.1, Criteria governing eligibility for deferred payment agreements and Section 2, Permission to Refuse a Deferred Payment Agreement have been amended and should be re-read.
Deprivation of Liberty Safeguards Section 8, Relevant Person’s Representative was amended as a result of recent case law. The Court of Protection approved the use of general visitors to act as Rule 3A Representatives when there is no one else – such as family members or advocates – available to act for the person who is the subject of the proceedings.
Review of Support Plans Section 3, Keeping Plans under General Review was amended to make reference to including people’s kennelled pets in a support plan review.
Protecting Property of Adults being Cared for away from Home, including Pets This chapter was amended to include a new Section 4, Review.
Information Sharing and Confidentiality This chapter has been updated to reflect changes to data protection legislation.
Access to Records This chapter has been amended to reflect changes to data protection legislation.
New chapters
Modern Slavery This chapter outlines the main issues related to modern slavery, and references the Local Government Association and Independent Anti-Slavery Commissioner’s modern slavery guidance.
Making Safeguarding Personal This chapter outlines the main principles of Making Safeguarding Personal, when working with adults in safeguarding situations.
Homelessness This chapter outlines homeless services in Manchester and legislative duties of Manchester City and Council and other partner agencies.
Professional Capabilities Framework for Social Work This chapter is a summary of the Professional Capabilities Framework guidance, the structure of social work skills professional development in England.

Date of Next Revision

This APPP Portal is usually updated every six months. The next revision will be available, therefore, by 19 May 2019.

Legal Disclaimer

The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.

No mention of any organisation, company or individual, whether on these pages or on other sites to which these pages are linked, shall imply any approval or warranty as to the standing and capability of any such organisations, companies or individuals on the part of MCC

Copyright: MCC retains copyright in all of its material placed on the site; permission must be sought before such material may be used for any other purpose (please contact Kate Kay regarding permissions).

Privacy: This website does not store or capture personal information except where specifically indicated. Under no circumstances will MCC authorise any person to reveal or pass on personal details of anyone with whom it has business dealings to another individual or organisation except as approved in connection with the matter to which those dealings refer, or unless MCC is legally obliged to do so. All telephone calls to and from MCC are recorded for training and security purposes, and all incoming and outgoing email traffic is monitored.

Contact: MCC welcomes comments or suggestions about this website. Please address any comments (or complaints) about this website to Kate Kay.

Search

On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.

Print

This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.

Copyright

The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.