June 2019

Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.

This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.


Finding your way around the Portal

This site is divided into different sections. On the home page there are five buttons:

  • ASC Procedures – which contains policies, procedures and practice guidance for Manchester Adult Social Care;
  • Bookcase – contains information for Manchester staff only about current practice issues (see Bookcase) and the Social Work Forums (see Social Work Forums);
  • Safeguarding – which has links to local safeguarding information and the Manchester Safeguarding Adults Board website;
  • Useful Links – which has links to the most commonly used local and national web pages for Manchester staff;
  • Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact has a contact form for you to send a message to Kate Kay, who is the single point of contact in Manchester ASC who oversees the coordination of this Portal, should you have a comment or suggestion you wish to make.

Accessibility Options

This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please email the Manchester contact for this APPP: Kate Kay.


The Bookcase section is managed by Chloe Harvey and Elizabeth Garrett, Social Work Consultants in Manchester. It contains information about current practice issues for Adult Social Care staff in Manchester. You will need to register to gain access to this area. Only staff employed by Manchester Adult Social Care are able to login to this area. It can also be accessed via the Home Page.

Social Work Forums

The Social Work Forums is a facility for staff in Manchester Adult Social Care to discuss different practice issues. It is located within the Bookcase section (see above) of this Portal. As with the Bookcase, only staff employed by Manchester Adult Social Care can participate. To use this area, you must first agree to the terms of use for the Forums. Chloe Harvey is the moderator for the Forums.

Click here to read Using the Social Work Forums.


Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions tare straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have checkboxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.


The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay to discuss your ideas.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

June 2019

Chapter Detail
Amended chapters
Interpreting, Signing and Communication Needs This chapter has been amended by adding a link to Accessible Information Standard, published by the NHS for bodies including social care.
Self-funders This chapter has been amended to add further clarity about the issues for those people who pay for their own care.
Dementia: Practice Guidance This chapter was amended to add a link to Greater Manchester’s Herbert Protocol for when vulnerable people go missing and Dementia: assessment, management and support for people living with dementia and their carers published by NICE. Additional information was also added in Section 8, Safeguarding Adults with Dementia.
Mental Capacity This chapter has been amended to add a link to Decision-making and mental capacity published by NICE and A Brief Guide to carrying out Capacity Assessments (published by 39 Essex Chambers) has been re-linked to the latest version.
Making Advance Decisions This chapter was amended to include new Section 1, Introduction, Section 2, Advance Statements and Section 4, Do Not Resuscitate. Section 3, Advance Decisions has been updated.
Continuing Healthcare (NHS) This chapter was amended to reflect the revised guidance – links have been updated throughout.
Ordinary Residence This chapter was amended to include a link to Ordinary Residence Guide: Determining Local Authority Responsibilities under the Care Act and the Mental Health Act, published by the Local Government Association and the Association of Directors of Adult Social Services.
Outcomes in Adult Social Care This chapter has been amended to update the link to the most recent version of the Adult Social Care Outcomes Framework 2018-19 Handbook of Definitions.
Complaints This chapter has been amended by adding a link to Complaints: Adult Social Care Resources published by the Local Government and Social Care Ombudsman, as above.
Assessment This chapter was amended to include a link to Quality Statement 1: Care and Support Needs Assessment published by NICE, as above.
Personal Budgets This chapter was amended to include a link to Quality Statement 2: Empowering People to Manage their Personal Budget, published by NICE.
Continuity of Care  This chapter was amended to include a link to Quality Statement 3: Continuity of Care and Support, published by NICE.
User Involvement This chapter was amended to include a link to Quality Statement 4: Using People’s Views to Improve Services, published by NICE.
Annex G: The Process for Managing Transfers of Care from Hospital Paragraph 8 regarding assessment notices has been amended following a change to the Care and Support Statutory Guidance. Information has also been added in Paragraph 9 about local agreements in relation to assessment notice timescales.
Annex H: Ordinary Residence Paragraph 26 has been amended regarding the process used when an individual is placed in a care home within their existing authority.
New chapters
Data Protection Act 2018 This chapter is a summary of the data protection changes, as a result of the Data Protection Act 2018 and the General Data Protection Regulation.
Mental Health Act 1983  This chapter is a summary of the MHA, including amendments made in 2007.
Ill Treatment and Wilful (Deliberate) Neglect This chapter outlines the main offences related to individual workers or organisations working with people with care and support needs.
Emerging Concerns Protocol This protocol is a summary of the protocol published by the Care Quality Commission.

Date of Next Revision

This APPP Portal is usually updated every six months. The next revision will be available, therefore, in December 2019.

Legal Disclaimer

The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.

No mention of any organisation, company or individual, whether on these pages or on other sites to which these pages are linked, shall imply any approval or warranty as to the standing and capability of any such organisations, companies or individuals on the part of MCC

Copyright: MCC retains copyright in all of its material placed on the site; permission must be sought before such material may be used for any other purpose (please contact Kate Kay regarding permissions).

Privacy: This website does not store or capture personal information except where specifically indicated. Under no circumstances will MCC authorise any person to reveal or pass on personal details of anyone with whom it has business dealings to another individual or organisation except as approved in connection with the matter to which those dealings refer, or unless MCC is legally obliged to do so. All telephone calls to and from MCC are recorded for training and security purposes, and all incoming and outgoing email traffic is monitored.

Contact: MCC welcomes comments or suggestions about this website. Please address any comments (or complaints) about this website to Kate Kay.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.