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Using this APPP Portal

April 2018

Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.

This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.


Structure of the Portal

This site is structured into different sections.

There are two large tabs at the top of the site on the right: a blue ‘Hub’ tab and a purple ‘APPP’ tab. Click on the Hub tab and it takes you to an information portal which contains links to key sites that staff in Manchester Adult Social Care most regularly use. Click on the APPP tab and it takes you to the home page of the Manchester APPP site.

When in the APPP site, the smaller tabs along the top are key areas:

Home includes a message from your Strategic Director and DASS; Using this APPP Portal is this page, which provides information about how to use the Portal and Register with Us (see below).

Contents contains the different sections and chapters in the main body of the Portal, which can be amended and reordered as you wish.

Resources provides a range of relevant supporting information (see below).

Contact has a contact form for you to send a message to the named single point of contact in your organisation who oversees the coordination of this Portal, should you have a comment or suggestion you wish to make.


It is easy to find your way around this APPP Portal. There are four tabs along the top. Hover your cursor over one, and a drop down list will appear with each named section / page. Click on the one you want and it will take you to the specific information you require.

When you are on a section / page, the remaining contents list for that tab is accessible via the buttons below. You can either click on one of these, to go to the next section you want, or you can use the back / forward arrows in the top left next to your address bar or the page up / page down buttons on your key board.

Accessibility Options

This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Portal on Mobile Phones and Tablets

This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

  • case studies – currently populated by case studies from the Care and Support Statutory Guidance, but others will be added in due course;
  • glossary – provides definitions and key terms used;
  • integrated care – links to organisations and documents relevant to the health and social care integration agenda;
  • legislation – links to relevant legislation;
  • national guidance and inquiries – links to national guidance, particularly from ADASS, LGA and SCIE and links to inquiry reports;
  • organisations – links to websites for relevant national organisations;
  • provider resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • research and report briefings – written by the Policy Partners Project to reflect current issues or recently released research reports;
  • safeguarding adults review reports – links to significant SARs.

For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please email the Manchester contact for this APPP Kate Kay.


Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.

At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.

The questions tare straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have checkboxes which allow you to tick as many as you feel apply.

Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.


The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay to discuss your ideas.

With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.

April 2018

Chapters Detail
Amended chapters
Care Act 2014 This chapter has been amended as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.
The Citizen Journey: Local Teams and Services This chapter was amended to include a diagram regarding Manchester City Council’s Citizen / Carer Journey in Section 1, The Role of Adult Social Care. This is accessible to the public.
3.1 Financial Information and Advice Section 2, Providing Financial Information and Advice was amended to note that the cap on care costs introduced by the Care Act 2014, will no longer be implemented in 2020.
3.4 Self-funders This chapter has been amended to reflect the Government’s decision not to implement the cap on care costs which had been planned for 2020.
4.2 Personal Budgets Section 8, Exclusions from the Personal Budget: Intermediate Care and Reablement has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented. Reference to the care account, which tracked a person’s progress towards the cap has also been removed.
4.3 Direct Payments Section 9, Long Term Stay in a Care Home has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.
4.9 Transition to Adult Care and Support Section 16, Eligibility has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.
4.10 End of Life Care  This chapter has been revised to add a link to guidance from the CQC about end of life care for people who are homeless.
4.12 Sight and other Disability Registers This chapter has been amended due to changes in the Care and Support Statutory Guidance. More detail has also been added particularly in relation to Section 3, The Certificate of Vision Impairment.
6.1 Mental Capacity This chapter has been amended to add a link in the scope box to a Brief Guide to carrying out Capacity Assessments, published by 39 Essex Chambers.
6.3 Defining Mental Disorder  This chapter has been amended to add a link in the scope box to Guidance for the Implementation of Changes to Police Powers and Places of Safety Provisions in the Mental Health Act 1983 (Department of Health and Home Office).
7.2 Information Sharing and Confidentiality  This chapter has been amended to include a link to guidance from the Health and Care Professions Council.
9.6 Outcomes in Adult Social Care This chapter has been amended to update links, including to the most recent version of the Adult Social Care Outcomes Framework 2017-18: Handbook of Definitions.
New chapters
4.18 Dementia: Practice Guidance This chapter provides a summary of some of the main issues of working with people with dementia.
6.7 Best Interests This chapter outlines the main issues related to best interest decisions and provides links to relevant guidance.
6.8 Making Advance Decisions This chapter outlines some of the main issues to be considered when an adult is making an advance decision about their future health and support needs.
9.10 Social Media: Guidance for Staff  This section links to existing social media guidance published by Manchester City Council for its staff, but also links to guidance for registrants from the Health and Care Professions Council.
Research and Report Briefings  Click on the link to view the briefings regularly issued by PPP, which are summary report on key topics.


Date of Next Revision

This APPP Portal is usually updated every six months. The next revision will be available, therefore, by 16  October 2018.

Legal Disclaimer

The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.

No mention of any organisation, company or individual, whether on these pages or on other sites to which these pages are linked, shall imply any approval or warranty as to the standing and capability of any such organisations, companies or individuals on the part of MCC

Copyright: MCC retains copyright in all of its material placed on the site; permission must be sought before such material may be used for any other purpose (please contact Kate Kay regarding permissions).

Privacy: This website does not store or capture personal information except where specifically indicated. Under no circumstances will MCC authorise any person to reveal or pass on personal details of anyone with whom it has business dealings to another individual or organisation except as approved in connection with the matter to which those dealings refer, or unless MCC is legally obliged to do so. All telephone calls to and from MCC are recorded for training and security purposes, and all incoming and outgoing email traffic is monitored.

Contact: MCC welcomes comments or suggestions about this website. Please address any comments (or complaints) about this website to Kate Kay.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.