Welcome to the latest edition of the Manchester Adult Services Adult Policies, Procedures and Practice (APPP) Portal.
This page provides a summary of how to use this site, its main features, a list of the amendments which have been made and the date of the next revision.
- Finding your way around the Portal
- Accessibility Options
- Using the APPP Portal on Mobile Phones and Tablets
- Social Work Forums
- Date of the Next Revision
- Legal Disclaimer
- Register with Us
This site is divided into different sections. On the home page there are five buttons:
- ASC Procedures – which contains policies, procedures and practice guidance for Manchester Adult Social Care;
- Bookcase – contains information for Manchester staff only about current practice issues (see Bookcase) and the Social Work Forums (see Social Work Forums);
- Safeguarding – which has links to local safeguarding information and the Manchester Safeguarding Adults Board website;
- Useful Links – which has links to the most commonly used local and national web pages for Manchester staff;
- Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.
When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):
- Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP which gives information about using this site, and Register with Us to receive notification when this APPP is updated.
- Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
- Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
- Contact has a contact form for you to send a message to Kate Kay, who is the single point of contact in Manchester ASC who oversees the coordination of this Portal, should you have a comment or suggestion you wish to make.
This site has a number of different options to aid online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.
In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.
This Portal works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.
If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.
The Resources section contains a number of links and documents to supplement the information in chapters. It includes
- Case Law – information about case law and reports in relation to complaints against local authorities.
- Case Studies – currently populated by case studies from the Care and Support Statutory Guidance;
- CQC Standards and KLOEs – information about the purpose and functions of the CQC.
- Glossary – definitions and key terms used in the manual;
- Integrated Care – links to organisations and documents related to the health and social care integration agenda;
- Legislation – links to relevant legislation;
- Statutory and National Guidance – links to national guidance, particularly from ADASS, LGA and SCIE;
- Organisations – links to websites for relevant national organisations;
- Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
- Research and Report Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
- Safeguarding Adults Reviews and Inquiry Reports – links to significant SARs.
For ease of use, if you can open the Portal in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.
If there are any documents or links you would added to this section, please email the Manchester contact for this APPP: Kate Kay.
The Bookcase section is managed by Chloe Harvey and Elizabeth Garrett, Social Work Consultants in Manchester. It contains information about current practice issues for Adult Social Care staff in Manchester. You will need to register to gain access to this area. Only staff employed by Manchester Adult Social Care are able to login to this area. It can also be accessed via the Home Page.
Click here to read Using the Social Work Forums.
Some chapters in this Portal (Assessment, Personalisation, Support Planning, Adult Safeguarding and Mental Capacity) have epractice questions at the end, which help you test your understanding of the subject and provide evidence for your continuing professional development.
At the top of the questions are some fields about who you are (name, job title, service name and email address) as well as where to send your results. It also asks for your manager’s email address.
The questions tare straightforward to answer. Some will only allow for a single choice of answer, for example true or false, and others have checkboxes which allow you to tick as many as you feel apply.
Once you reach the end just click on the blue’ Submit’ button to send in your answers. All questions must be answered before you can do this. You will automatically be taken to a detailed results page, showing you how you did and explaining the answers further. You’ll also receive a copy of those results via email, as well as a certificate of completion should you pass. Your manager will also be notified of your results.
The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. If you want to make any changes to any chapters or write a new chapter, please first contact Kate Kay to discuss your ideas.
With each revised edition of your APPP Portal, we indicate which chapters are new or have been updated. This information will be available in the table below and at the top of each chapter.
|Interpreting, Signing and Communication Needs||This chapter has been amended by adding a link to Accessible Information Standard, published by the NHS for bodies including social care.|
|Self-funders||This chapter has been amended to add further clarity about the issues for those people who pay for their own care.|
|Dementia: Practice Guidance||This chapter was amended to add a link to Greater Manchester’s Herbert Protocol for when vulnerable people go missing and Dementia: assessment, management and support for people living with dementia and their carers published by NICE. Additional information was also added in Section 8, Safeguarding Adults with Dementia.|
|Mental Capacity||This chapter has been amended to add a link to Decision-making and mental capacity published by NICE and A Brief Guide to carrying out Capacity Assessments (published by 39 Essex Chambers) has been re-linked to the latest version.|
|Making Advance Decisions||This chapter was amended to include new Section 1, Introduction, Section 2, Advance Statements and Section 4, Do Not Resuscitate. Section 3, Advance Decisions has been updated.|
|Continuing Healthcare (NHS)||This chapter was amended to reflect the revised guidance – links have been updated throughout.|
|Ordinary Residence||This chapter was amended to include a link to Ordinary Residence Guide: Determining Local Authority Responsibilities under the Care Act and the Mental Health Act, published by the Local Government Association and the Association of Directors of Adult Social Services.|
|Outcomes in Adult Social Care||This chapter has been amended to update the link to the most recent version of the Adult Social Care Outcomes Framework 2018-19 Handbook of Definitions.|
|Complaints||This chapter has been amended by adding a link to Complaints: Adult Social Care Resources published by the Local Government and Social Care Ombudsman, as above.|
|Assessment||This chapter was amended to include a link to Quality Statement 1: Care and Support Needs Assessment published by NICE, as above.|
|Personal Budgets||This chapter was amended to include a link to Quality Statement 2: Empowering People to Manage their Personal Budget, published by NICE.|
|Continuity of Care||This chapter was amended to include a link to Quality Statement 3: Continuity of Care and Support, published by NICE.|
|User Involvement||This chapter was amended to include a link to Quality Statement 4: Using People’s Views to Improve Services, published by NICE.|
|Annex G: The Process for Managing Transfers of Care from Hospital||Paragraph 8 regarding assessment notices has been amended following a change to the Care and Support Statutory Guidance. Information has also been added in Paragraph 9 about local agreements in relation to assessment notice timescales.|
|Annex H: Ordinary Residence||Paragraph 26 has been amended regarding the process used when an individual is placed in a care home within their existing authority.|
|Data Protection Act 2018||This chapter is a summary of the data protection changes, as a result of the Data Protection Act 2018 and the General Data Protection Regulation.|
|Mental Health Act 1983||This chapter is a summary of the MHA, including amendments made in 2007.|
|Ill Treatment and Wilful (Deliberate) Neglect||This chapter outlines the main offences related to individual workers or organisations working with people with care and support needs.|
|Emerging Concerns Protocol||This protocol is a summary of the protocol published by the Care Quality Commission.|
As part of this update, the Portal has changed to a new style site. The home page has changed, the text is larger, bolder and the site uses images as well to add more colour and interest. Please see How to find your way around this Portal for information about the site layout. We hope you like the changes.
|Interpreting, Signing and Communication Needs||This chapter was amended to include a link to guidance for social workers working with adults with acquired hearing loss, published by the British Association of Social Workers.|
|Information and Advice||This chapter was amended to include a link to Your Guide to Social Care for Adults in Manchester, published by Manchester City Council.|
|Charging and Financial Assessment||This chapter was revised as a result of local review. Section 1.3, Capital limits, Section 2.2, Carrying out a financial assessment and Section 2.6 ‘Light touch’ financial assessments have been amended.|
|Deferred Payment Agreements||This chapter was revised as a result of local review. In particular Section 1.1.1, Criteria governing eligibility for deferred payment agreements and Section 2, Permission to Refuse a Deferred Payment Agreement have been amended and should be re-read.|
|Deprivation of Liberty Safeguards||Section 8, Relevant Person’s Representative was amended as a result of recent case law. The Court of Protection approved the use of general visitors to act as Rule 3A Representatives when there is no one else – such as family members or advocates – available to act for the person who is the subject of the proceedings.|
|Review of Support Plans||Section 3, Keeping Plans under General Review was amended to make reference to including people’s kennelled pets in a support plan review.|
|Protecting Property of Adults being Cared for away from Home, including Pets||This chapter was amended to include a new Section 4, Review.|
|Information Sharing and Confidentiality||This chapter has been updated to reflect changes to data protection legislation.|
|Access to Records||This chapter has been amended to reflect changes to data protection legislation.|
|Modern Slavery||This chapter outlines the main issues related to modern slavery, and references the Local Government Association and Independent Anti-Slavery Commissioner’s modern slavery guidance.|
|Making Safeguarding Personal||This chapter outlines the main principles of Making Safeguarding Personal, when working with adults in safeguarding situations.|
|Homelessness||This chapter outlines homeless services in Manchester and legislative duties of Manchester City and Council and other partner agencies.|
|Professional Capabilities Framework for Social Work||This chapter is a summary of the Professional Capabilities Framework guidance, the structure of social work skills professional development in England.|
|Care Act 2014||This chapter has been amended as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.|
|The Citizen Journey: Local Teams and Services||This chapter was amended to include a diagram regarding Manchester City Council’s Citizen / Carer Journey in Section 1, The Role of Adult Social Care. This is accessible to the public.|
|3.1 Financial Information and Advice||Section 2, Providing Financial Information and Advice was amended to note that the cap on care costs introduced by the Care Act 2014, will no longer be implemented in 2020.|
|3.4 Self-funders||This chapter has been amended to reflect the Government’s decision not to implement the cap on care costs which had been planned for 2020.|
|4.2 Personal Budgets||Section 8, Exclusions from the Personal Budget: Intermediate Care and Reablement has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented. Reference to the care account, which tracked a person’s progress towards the cap has also been removed.|
|4.3 Direct Payments||Section 9, Long Term Stay in a Care Home has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.|
|4.9 Transition to Adult Care and Support||Section 16, Eligibility has been updated as the cap on care costs, introduced by the Care Act 2014 and planned for 2020, will no longer be implemented.|
|4.10 End of Life Care||This chapter has been revised to add a link to guidance from the CQC about end of life care for people who are homeless.|
|4.12 Sight and other Disability Registers||This chapter has been amended due to changes in the Care and Support Statutory Guidance. More detail has also been added particularly in relation to Section 3, The Certificate of Vision Impairment.|
|6.1 Mental Capacity||This chapter has been amended to add a link in the scope box to a Brief Guide to carrying out Capacity Assessments, published by 39 Essex Chambers.|
|6.3 Defining Mental Disorder||This chapter has been amended to add a link in the scope box to Guidance for the Implementation of Changes to Police Powers and Places of Safety Provisions in the Mental Health Act 1983 (Department of Health and Home Office).|
|7.2 Information Sharing and Confidentiality||This chapter has been amended to include a link to guidance from the Health and Care Professions Council.|
|9.6 Outcomes in Adult Social Care||This chapter has been amended to update links, including to the most recent version of the Adult Social Care Outcomes Framework 2017-18: Handbook of Definitions.|
|4.18 Dementia: Practice Guidance||This chapter provides a summary of some of the main issues of working with people with dementia.|
|6.7 Best Interests||This chapter outlines the main issues related to best interest decisions and provides links to relevant guidance.|
|6.8 Making Advance Decisions||This chapter outlines some of the main issues to be considered when an adult is making an advance decision about their future health and support needs.|
|9.10 Social Media: Guidance for Staff||This section links to existing social media guidance published by Manchester City Council for its staff, but also links to guidance for registrants from the Health and Care Professions Council.|
|Research and Report Briefings||Click on the link to view the briefings regularly issued by PPP, which are summary report on key topics.|
This APPP Portal is usually updated every six months. The next revision will be available, therefore, in December 2019.
The information and opinions within this website are for information purposes only. They are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Manchester City Council (MCC) shall accept no responsibility for any errors, omissions or misleading statements on this website, or for any loss which may arise from reliance on materials contained on this website. Certain parts of this site may link to external Internet sites, and other external Internet sites may link to this website. MCC is not responsible for the content of any external Internet sites.
No mention of any organisation, company or individual, whether on these pages or on other sites to which these pages are linked, shall imply any approval or warranty as to the standing and capability of any such organisations, companies or individuals on the part of MCC
Copyright: MCC retains copyright in all of its material placed on the site; permission must be sought before such material may be used for any other purpose (please contact Kate Kay regarding permissions).
Privacy: This website does not store or capture personal information except where specifically indicated. Under no circumstances will MCC authorise any person to reveal or pass on personal details of anyone with whom it has business dealings to another individual or organisation except as approved in connection with the matter to which those dealings refer, or unless MCC is legally obliged to do so. All telephone calls to and from MCC are recorded for training and security purposes, and all incoming and outgoing email traffic is monitored.
Contact: MCC welcomes comments or suggestions about this website. Please address any comments (or complaints) about this website to Kate Kay.
On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search add ” around the word or phrase, for example “safeguarding”.
If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.
We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.
This Portal has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.
If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP Portals are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.
The chapter content in this Portal can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.