CQC We and I Statements

Theme 3 – How the local authority ensures safety in the system: Safe systems, pathways and transitions

We statement

We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between services.

I statements

When I move between services, settings or areas, there is a plan for what happens next and who will do what, and all the practical arrangements are in place.

I feel safe and supported to understand and manage any risks.


Subject Access (password protected)

1. Introduction

The Data Protection Act 2018 specifies the duties of local authorities and other agencies in relation to holding, storing and processing of the personal data of living individuals (referred to within the legislation as data subjects).

The legislation terms people the local authority holds information about as ‘data subjects’, and terms bodies, such as the local authority, who control the manner and the purpose of personal data processing ‘data controllers’. It also gives data subjects the right to:

  • know about and obtain information held on them by the local authority and other agencies;
  • to consent to their information being held where necessary; and
  • to be forgotten (have their information deleted) in relation to the data held about them.

Such information will either be held on IT databases or in hard copy.

2. People Eligible to Request and Receive Information

In most circumstances it is only the data subjects who are entitled to receive the information held about them by the local authority. The information provided to them by the local authority must be redacted to ensure they only receive information relating to them, and not to anyone else.

If a solicitor makes a request on behalf of a client to access their case records, the solicitor must obtain written consent from the adult which allows the solicitor to receive the information. This consent must be sent to the local authority as part of the application.

2.1 Capacity

Although there are no specific provisions in the Data Protection Act regarding access of records in relation to people who lack capacity, the Mental Capacity Act 2005 enables a third party to exercise subject access rights on behalf of such an adult. It is reasonable to assume, therefore that an attorney with authority to manage the property and affairs of an adult will have the appropriate authority. The same applies to a person appointed by the Court of Protection to make decisions about such matters.

3. Information People are entitled to Receive

The data subjects are allowed to receive all non-exempt information (see 3.1 Exempt Information) held about them by the local authority. People making such requests should be asked what information they specifically want to see. This will reduce the likelihood of a request being denied due to the inclusion of exempt information.

3.1 Exempt Information

In some circumstances it may not be possible to allow people to access to some or all of the information in their records, for example if it mentions another person (see 3.2 Third Party Information below), if giving them the information may cause them harm, or if it is needed for the prevention or detection of a crime. The person should usually be told the reason why it is not possible for them to access their records.

Please note that correspondence between local authority departments and its legal services department is privileged and therefore also exempt from disclosure.

3.2 Third Party Information

Responding to a request may involve providing information relating to another individual who can be identified from that information. This is third party information. In most cases, the local authority will need to redact this information or obtain written consent of that third party before disclosing the information to the data subject.

4. Making an Application

Requests for access to information are called ‘Subject Access Requests (SARs)’. These can be made in writing or be verbal requests.

The person making the request should find out from the local authority whether fees are payable.

The local authority must provide a copy of the information free of charge. It can charge a ‘reasonable fee’, however, when a request is manifestly unfounded or excessive, particularly if it is repetitive. It can also charge a reasonable fee to comply with requests for further copies of the same information (this does not mean that it can charge for all SARs). The fee must be based on the administrative cost of providing the information.

4.1 Requests that are manifestly unfounded or excessive

Where requests are manifestly unfounded or excessive, in particular because they are repetitive, the local authority can:

  • charge a reasonable fee (as above); or
  • refuse to respond.

Where it refuses to respond to a request, it must explain why to the individual, informing them of their right to complain and to a judicial remedy without unnecessary delay and at the latest within one month.

5. Timescales

The local authority has one month to respond to a written request. This allows time for personal information to be collated from all involved departments within the local authority, analysed to ensure it does not contain exempt information and for decisions to be made about whether any information is exempt. 

6. Further Reading

6.1 Relevant chapter

Case Recording

6.2 Relevant information

Guide to Data Protection Information Commissioner’s Office

Was this helpful?
Thanks for your feedback!