The Care Act defines four areas which may mean a person will find it difficult to be involved in the care and support planning, or safeguarding, processes. These are understanding relevant information, retaining that information, using or weighing that information and communicating the person’s views, wishes or feelings (whether by talking, using sign language or any other means). Where a person has substantial difficulty in any of these areas, they will need assistance from either an advocate or other person (such a family member) to be fully involved in the care and support processes.

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