Neighbourhood Apartments: Allocated Worker Agreement

Neighbourhood Apartments: Brochure

Neighbourhood Apartments: Frequently Asked Questions (FAQs)

Neighbourhood Apartments: Licence Agreement

Neighbourhood Apartments in Manchester: Referral Documentation and Guidance

January 2021:  Information documents for the Neighbourhood Apartments in Manchester were added as above, and Section 1.2, Exclusion criteria has been revised.

1. Part One: Criteria

For persons aged 55+ or 60+ who require a period of up to six to eight weeks’ transitional housing with different levels of support. Please note that eight weeks will be dependent on the needs of the individual; there may be cases where this is longer or shorter.

1.1 Referral criteria

The person must:

  • be resident in Manchester and registered with a Manchester GP;
  • be aged 55+ or 60+ depending on the housing provider and scheme;
  • have an allocated key worker and a clear exit plan.

They must meet one or more of the following:

  • at risk of admission or readmission to hospital or carer breakdown;
  • unable to use the stairs in their own home at the moment;
  • need a bit more support than they would get at home for a short period;
  • waiting for major adaptations to be fitted at home, for example hoists or a stairlift;
  • housing needs have changed and we need to find more appropriate accommodation for them in the long term;
  • cannot live at home at the moment because of a domestic housing emergency, for example a fire or flood etc;
  • is medically stable and able to be supported by community services and a GP;
  • still considered unable to return to their home at this stage, or are a Delayed Transfer of Care (DTOC) in hospital;
  • have completed all acute diagnostics and investigations;
  • have no, or minimal, cognition issues and are safe to transfer to the apartment.

1.2 Exclusion criteria

These apply to those:

  • not registered with a Manchester GP or resident in Manchester;
  • requiring a Continuing Healthcare (CHC) Assessment;
  • whose home is a nursing or residential home, or deemed to be for nursing / residential care;
  • needing 24 hour care and waiting for a new placement at a nursing or residential home;
  • lacking in capacity;
  • with a recent history of aggression, agitation, or challenging behaviour;
  • who are known to the Safeguarding Team and require a potential security presence;
  • with a non-UK address;
  • with substance and alcohol misuse who are unwilling to seek treatment.

Each case will be assessed on an individual basis.

1.3 Summary

In summary, Neighbourhood Apartments are not suitable for those who:

  • are under the specified age limit;
  • are not Manchester residents and do not have a Manchester GP;
  • need constant supervision and cannot be left alone;
  • cannot ask for help when they need it;
  • have certain types of very complex needs;
  • could put other tenants at risk;
  • are deemed eligible for residential / nursing care.

Please note that all apartments are strictly non-smoking. Smoking is only permitted in the designated area within the scheme.

Part 2: Referral Process

Step 1

Referrals will be accepted from health, social care and housing professionals, for example:

  • Neighbourhood teams – health and social care staff (eg. social workers and pat assessors);
  • Hospital discharge teams;
  • Intermediate care;
  • Reablement workers;
  • Housing providers;
  • GPs.

Please note that this is not an exhaustive list of referrers.

Step 2

a) Referrers need to complete all the documents included in the referral pack (see Neighbourhood Apartments in Manchester: Referral Documentation and Guidance) and send it back to the Neighbourhood Apartment Co-ordinators:

  • Referral form (page 8)
  • Allocation/scoring tool (page 9)
  • A signed statement regarding convictions and court action (page 17).

b) Additional documents required:

  • If there has been an assessment / Mancas and the support plan is completed, this must be attached to the referral.

c) Documents to be completed once the referral has been accepted:

  • Citizen Information and Agreement form (page 21) and returned to:
    • Neighbourhood Apartment Co-ordinators
      Adult Social Care
      Tel: 0161 219 2087 / 2687
      Mobile: 07773 537 458 / 07970 378 994

Please ring the Coordinator for email address.

Part 3: Acceptance Process

Once a referral has been accepted, the Neighbourhood Apartment Co-ordinator will send a confirmation email with all the relevant details:

  • the address of the scheme;
  • the contact details for the scheme manager and care team;
  • a move-in date and end date;
  • care package requirements;
  • what the citizen needs to bring;
  • details of signing the citizen agreement.

3.1 Social care input

If the citizen is going into a sheltered scheme and requires care, you will need to commission an external package of care or reablement in the usual way. If the citizen is going into extra care and requires care and if there is capacity from the onsite care provider, then hours will be taken off the commissioned block contract. If there is no capacity, then again you will need to commission an external package of care or reablement.

NB. An exception is Village 135, as they have an onsite reablement team during the day and an onsite care provider during the night.

3.2 Medical input

3.2.1 GP

Citizens who have a local GP will remain under their care while in the apartment (fax their GP to inform them of transfer).

Citizens with GPs outside the local area will need to be temporarily registered with a local GP with agreement for the duration of their stay (fax to inform them of transfer).

This will be for acute intervention only, not routine visits.

3.2.2 Pharmacy

Citizens who are transferred from intermediate care or hospital will need a supply of medication for a minimum of one week. Patients / families must inform their own GP for prescriptions after this period. The care provider can assist with this process if needed.

3.3.3 Therapy

During their stay, citizens will continue to receive therapy interventions from the Intermediate Care Therapy Team as clinically required. Please identify this where possible in the referral form.

3.3.4 Nursing

Nursing care will be provided by the Community Nursing Teams as necessary, and therapy / social care teams are to make any referrals.

3.3.5 Equipment

Any equipment needed will be provided by the relevant teams as if the citizen were at home. Families will need to be aware that this equipment will need to be transported home with them following their stay in the apartment.

3.4 Citizen information and agreement

Once a referral has been approved by the Neighbourhood Apartment Co-ordinator, the citizen will be given a copy of the Citizen Information and Agreement form, which will need to be signed and returned to the Neighbourhood Apartment Coordinator.

3.5 What the citizen needs to bring with them

All the apartments are fully furnished. Please ensure that the person, carer and their family are aware they will need to bring clothing, toiletries, food, shopping and cleaning materials with them, for example toilet rolls and washing-up liquid. They will also need to bring any necessary money and equipment personal to them.

Bedding and towels will be provided and there is a separate laundry room in the apartment block that can be utilised. A telephone is not provided in the flat, so please ensure that the person / family is aware they will need a mobile telephone if they want to make personal phone calls.

An information booklet will be available about life at the scheme for the person and their family.

3.6 Admission times

Once a referral has been approved by the Neighbourhood Apartment Co-ordinator the admission time will be agreed between the scheme manager and allocated worker. Generally, this will be Monday to Thursday during normal office hours to ensure that keys / fobs for the apartment can be handed over and any necessary information passed to the individual using the Neighbourhood Apartment.

Admissions can be made on a Friday, but will be dealt with on a case-by-case basis. To reduce risks to the individual and support staff it would be preferable to avoid Friday afternoon admissions to ensure that appropriate support is available for them from the outset of their stay.

3.7 Updating social care records

Once the citizen moves, we ask you to add temporary address on their social care record. The Neighbourhood Apartment Co-ordinator will add a case note entry to say when the placement has been agreed and when the move is to take place, plus any other essential information.

3.8 Cost of Neighbourhood Apartments

There is no charge for rent or bills etc for a stay in a Neighbourhood Apartment; this is covered by Manchester City Council. However, in order for us to monitor usage, a new uncosted element has been added for Neighbourhood Apartments on social care record. This is purchased in the same way as Homecare, and the Neighbourhood Apartment Co-ordinators will complete this.

3.9 During the stay

The Neighbourhood Apartment Co-ordinators will keep in touch during the period the citizen is in the apartment; they will check everything is going okay and keep up to date with the exit plan etc.

If there are any issues, you can get in touch with the Neighbourhood Apartment Co-ordinators or the scheme manager.
If there are any issues during a citizen’s stay which cannot be resolved, or if their needs can no longer be met in a Neighbourhood Apartment, then they may be asked to leave before the end of their stay, for more suitable accommodation.

3.10 Discharge

The discharge / exit plan and any onward referrals will be co-ordinated by the key worker. An exit plan will form part of the referral, so referring professionals will need to consider how long the person will need support for, usually a maximum of six to eight weeks.

Please note this is for short-term support only.

3.11 Evaluation form

There is also an evaluation form to complete upon exit of the flat. The Neighbourhood Apartment Co-ordinators will arrange to meet with the citizen to undertake this once a final exit date has been agreed.

Visit the Manchester Local Care Organisation Extranet page to:

  • find out about the apartments, schemes and how to refer;
  • view each apartment – with photos and details;
  • read comprehensive FAQs – everything you need to know about making referrals and what happens when people stay there;
  • check current availability online and download the forms to request an apartment;
  • learn about the Housing Options for Older People Service (HOOP)

In order to get a log in and get on the mailing list you need to email

There is lots of other useful information on the extranet about the MCLO too, or contact:

Kate Kay
Neighbourhood Apartment Co-ordinator,
Adult Social Care
Tel: 0161 219 2087
Mobile: 07773537458

Eileen Reynolds
Neighbourhood Apartment Co-ordinator,
Adult Social Care
Tel: 0161 219 2687
Mobile: 07970378994